can not connect nest to google home

[Princesss]

Hi fmflorence,

Thanks for posting.

Sorry to hear about your experience with your Google Home. I'd like to ask few things so we can sort this out.

• Are you trying to connect it in a new WiFi network?
• Are there other Google Home/Nest speakers set up on your network?
• What prompt are you getting when you attempt to set it up?

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1.  Open the Google Home app .
2. Tap your device.
3. At the top right corner, tap Settings   Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Keep us popsted.

Best,

Princess

[Princesss]

Hi fmflorence,

Chiming in to check if you still need help with connecting your Google Home to your network.

If you still have questions about this, please feel free to respond to this thread.

Best,

Princess

[Jake]

Hey fmflorence,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake