10-15-2021 02:25 PM
None of my google home devices will play the correct radio station. I ask it to play WRAL FM 101.5 Raleigh HD 1 and it plays WRAL FM 101.5 Raleigh HD 2 through tune In. It used to work but no longer. Any ideas?
11-05-2021 09:17 AM
Hi BobbyG,
Thank you for reaching out. That is not great to hear that your Google Assistant is not playing the requested radio station. I understand your concern and would be more than happy to help look into this issue. First, I have some quick questions regarding this situation.
Thank you for your patience, I look forward to your response.
11-24-2021 04:23 PM
Hi frances,
None of my google home devices will play the correct station. I have both mini, and a home .
I am using tunein.
Yes all were able to play WRAL FM. That was one reason I bought the home because my radio signal is weak.
This has been going this time for about 2 months.
I reached out to the radio station and they said they had others having the same problem.
03-24-2022 11:22 AM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble with the device playing the wrong station, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
03-24-2022 01:07 PM
Yes, it is still playing the HD2 version of the station as opposed to the HD1, even using the correct station call sign. I went in a built a shortcut to play that exact station as well, but that didnt work either.
03-24-2022 01:56 PM
Still the same here I ask for BBC Radio 4 and the speaker plays BBC Radio 4 Extra. Tried all sorts of ways to say it, used to work perfectly. Is it becuase it doesn't know which service to use (Tune in or BBC Sounds) I gave up and reclutanly use Alexa
03-24-2022 02:04 PM
Hey Jake, Yeah it’s still happening in Australia with triple j.
03-24-2022 02:31 PM
Still the same for me. I went in to settings and tried to change which app it uses to steam radio, but couldn’t. It’s set to TuneIn. I believe you should be able to do this.
03-24-2022 02:34 PM
Yeah still happening, having tested it appears to autocorrect radio to radio 2 and ignores the fact /doesn’t wait for me to say 6. It works if I say say raaaadiiooo 6
03-24-2022 03:46 PM
I thought I had solved it but no luck. I used to be able to say “play CBC Radio 1 St. John’s” and get it. Locally it’s 640am and 88.5fm. But now I get the sister station from another city in Newfoundland. I think it’s called “CBC Radio 1 Gander-Grand-Falls”.
03-24-2022 03:49 PM
Should say using google home minis and TuneIn. Worked until a few months ago.
03-25-2022 02:05 AM
Hi Jake. Same issue. Have tried resetting everything but it still always picks up BBC Radio 4 Extra rather than BBC Radio 4.
04-04-2022 09:33 AM
It’s the same for me on my google nest mini, use to be able to hear local radio stations from TuneIn but it will not longer play, and will play other stations in Canada instead.
05-10-2022 08:27 PM
I am also having the issue with my google assistant playing a different radio station than the one I ask it to play. It worked fine yesterday.
It was also happening with my our other google devices. If I play iheart on my cellphone and then broadcast to my device it works, but I shouldn’t have to do that.
10-30-2022 03:33 AM
All the same here. Worked perfectly for first 2 years after getting 2 Google Homes and 1 Alexa. Firs the Alexa began doing it and now the Google Homes are. I want NPR from Grand Rapids, MI and instead get NPR from somewhere in MN. May start looking at homes there.
05-05-2022 12:52 PM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device playing the wrong station? I know this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
05-05-2022 01:05 PM
Hi Jake,
still much the same.
I ask Google to play bbc radio 2 and it says it will play bbc radio 2 via tune in but then plays the Welsh version. When I ask it to play bbc radio 4, it now just says that it can’t find it…
03-20-2023 07:56 AM
**bleep**! Here in Vancouver, Canada, I can never get it to play the Welsh language version of BBC Wales. 😉 (Seriously). Same problem with CBC Vancouver and Victoria, where it will intermittently play the latter in error.
05-05-2022 03:19 PM
Hi Jake,
this is unfortunately still happening to me. I’ve luckily been able to get my google home to play a station in the right timezone for now (it plays 95.5 triple j Mackay instead of 105.7 triple j Sydney) but this is only a Band-Aid solution until daylight savings starts again and I’m an hour behind.
05-05-2022 04:03 PM
Hi Jake, Still having the same problem too, using an elongated work around to play it out of tasmania.
06-08-2022 05:23 AM
Clearly everyone is still having the same problem. It seems that TuneIn is incapable of processing requests for public radio even when being specific and using the call numbers. Incorrect station results every single time.
05-11-2022 01:33 PM
Hey there,
Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help.
I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer.
Please let me know if you have any further questions.
Best regards,
Garrett DS
05-11-2022 04:17 PM
I don't think that will help at all, Garrett. This question has been posted on that forum at least twice and either ignored or given a totally unhelpful answer.
https://support.google.com/assistant/thread/123336954?hl=en
https://support.google.com/assistant/thread/147217470?hl=en
I understand that you can't do anything about this but would love to see some form of escalation given that so many people are reporting this issue.
05-11-2022 05:06 PM
Garrett,
Clearly you can see the thread and everyone who has noted ongoing issues. There is no fix and as per Rimcd’s response, you need to escalate this issue. The radio station I listen to (a national broadcaster I. Australia), even has this noted as an issue on their website, so clearly something up. A fix would be nice, instead of the usual links to FAQs. I’m starting to regret buying the Google hub set up. Gradually the things it’s meant to do, just stop working. I had the sleep sensing function working and then all of a sudden that screen just stopped showing information. It only showed me if I asked. Now when I ask, it plays a lullaby! Funny, but costly exercise to not get the services promised.
05-26-2023 05:06 AM
This is still happening for me in Toronto. I ask it to play CBC Music (ie 2), and it plays me CBC Radio 1. What’s weird is if I use the call sign or the frequency it still plays the wrong station. It’s 100% a problem with Tunein. I tried using the Radioplayer app (“okay Google; talk to Radioplayer”) and it sounds promising but as soon as I ask it to play the station the voices changes and the Google mini says “playing CBLFM on Tunein” 😩 It does work intermittently for a few days/weeks (we have an alarm to play the station every morning), but then randomly goes back to playing the wrong station. What would be nice would be if you could specify which app to use by default. But you can’t.
05-26-2023 09:20 AM
I agree wholeheartedly - Tune in does not work. Doesn't even "not work" the same way twice in a row. I now use the CBC listen app to cast to my speakers, it is the ONLY way that works for me. If the assistant voice commands get the right station, it quits after a minute or two - intensely frustrating. Radioplayer kept stopping, only plays for a minute or two and quits the same way.
12-31-2021 01:14 AM
Is there any update on this issue?
02-04-2022 03:46 AM
We have had the same problem for several months now. We ask Google to play CBC Radio 1 St. john's. She connects us to CBC Gander. Don't know how to get CBC St. John's back. Resetting the Google pair didn't work.
VK
02-04-2022 04:07 AM
Ok, have you tried the TuneIn app on a phone? You can cast to the speaker. But I think the problem is that the feed TuneIn is using is the central feed not the St. John's one. Maybe this is a TuneIn issue?
03-26-2022 06:14 AM
When asking Google to play the radio, I stretched out the word raaaaadio - and said, "Hey Google, play CBC raaaaaadio 1". And it worked. I got the correct station after many months of it playing the wrong station. I think it is anticipating what you are going to command and, then, tuning into the wrong station.
03-27-2022 03:51 AM
When giving Google the command stretch out CBC raaaaaaaadio 1 St. John's. It stopped tuning into Gander. And, I'm told, once you have got it playing the correct channel, just tell Google to play the radio and it will default to the last station you heard.
03-28-2022 04:17 PM
That seems to work! Is this is result of local accents and talking speed?
05-12-2022 02:34 AM
I think Google is anticipating what you are going to say and assumes something other than what you said. Stretching out the word makes Google listen. Once I got the correct radio station playing, I don't ask for the specific station anymore. I just ask Google to play the radio and I get the station that I want every time. I don't listen to any other station on Google, so this works for me.
05-12-2022 03:59 PM
The problem for me is that the app is defaulting to the same radio station in a different state - so it’s a different frequency, not a different name. If I add the frequency, it says it doesn’t understand. I’ve tried using the city name, but because it’s not part of the official station title, it misinterprets and gives me the local radio station, which is not the one I want.
The answer is for Google or the app owners to investigate and implement an update.
11-08-2021 10:01 AM
I have the same problem, it randomly started working for a couple of weeks, but is now playing the alternative station again. I am using the google home & nest and it is going through tunein to play the station. It is a relatively new issue. It worked since I purchased the google home device, and the problem just started recently in last few months.
11-23-2021 02:33 PM
Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
11-23-2021 02:37 PM
Yes, it stills play alternative channel when I ask it to play mix 101.5
11-24-2021 05:41 AM
I'm in the same boat. Ask my google home to play power 97 Winnipeg and it plays 99.7 Campbell River.
12-16-2021 06:14 AM - edited 12-16-2021 06:15 AM
I listen to “CBC Radio One St. John’s” every morning and every couple of months the station goes missing and I get other CBC stations instead. Is there a master list somewhere to figure out the commands for any station?
12-21-2021 12:25 AM - edited 12-21-2021 12:27 AM
Same problem here with BBC stations if I ask for "BBC radio 4" it plays "BBC radio 4 extra". It works perfectly on my Alexa speakers so is a Google issue.