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google mini keeps disconnecting from bluetooth

ujrumi
Community Member

google home mini second generation  keeps disconnecting from bluetooth when im connecting it thru my iphone from the day i bought it.

1 REPLY 1

AxelD
Community Specialist
Community Specialist

Hi ujrumi

 

Sorry to hear about this connection with your Google Mini speaker. Performing a factory reset might help solve the problem. Here are the steps:

 

  1. Remove the device from the Google Home App.
  2. On the bottom of Home Mini, press and hold the factory reset button located below the power cord. (Look for a circle etched into the base.)
  3. After 5 seconds, your device will begin the factory reset process. 
  4. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.
  5. Re-add it to the Google Home App.

Let me know how that works.

 

Regards,

Axel.