iPhone (IOS 16) Google Home app --> Digital Wellbeing couldn't open settings Google Nest Hub 2nd

[jinglishi0206]

Hi all,

I just buy a Google Nest Hub 2nd, and I have finish the setup using Google Home app. Now I want to disable youtube on Nest hub by setup Digital Wellbeing in Google Home app (settings -> Digital Wellbeing), but it always shows "Couldn't open settings, try again". is the issue is fixed? any update from google? any solution is warmly appreciated.

thank you

[Princesss]

Hi jinglishi0206,

Thanks for bringing this up.

Have you check if the Home app is updated on its latest version? Also, in comparison, can you check if this also the same with other phone or different iOS/Android version? Lastly, may we know what country are you in so we can check further what's causing this?

Let us know how it goes by responding to this thread.

Best,

Princess

[jinglishi0206]

thank you for the reply. 
Google Home : v2.58.104

IOS:16.0

Location: New Zealand

I have tried home app on Motorola P30 Note (cannot remember the android version), same issue message comes out. 

[Princesss]

Hi jinglishi0206,

Thanks for the info you've provided. Digital Wellbeing is only available in the US, UK, Australia, Canada, and Japan. As a workaround, you can try to change your device's language to English US, but to set your expectation, this may or may not work.

Let us know how it goes.

Best,

Princess

[jcoates22]

I too am having this issue. Same iOS, Home app is most recent version. All Home app settings are enabled via iPhone settings menu. I am located in the US.

[Princesss]

Hi jcoates22,

Thanks for trying the steps. Have you tried using a different phone that is not yet updated to iOS 16? Or, if you have an Android device, let's check if the Digital Wellbeing is available.

Best,

Princess

[jcoates22]

No I don't have another phone that's not on iOS 16 and I don't have any android devices.

[Princesss]

Hi jcoates22,

Thanks for responding.

Are you located to the supported countries posted above? If yes, you can try to uninstall/reinstall the Home app to see if this would make any changes.

Keep us posted.

Best,

Princess

[Muddi]

Hey jcoates22,

Chiming in - how was your device? Let us know if you still need help, and we're happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi jcoates22,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi