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mini gen1 will not reset

dafyddb
Community Member

I have a Net Mini (gen 1) that has stopped working. (4 leds light up but no response).

I have tried the standard factory reset (press button 5 seconds, hold for 10) and I have tried to remove the powercord, wait 10 sec and repeat 10 times. 
Pressing the reset button shows one green led but after releasing it the led turns white but nothing changes.

Also tried to hold down the reset button before powering up, the green led turns on, after a few seconds 2 white leds turn on. After releasing the reset button the green led turns off and the two white leds stay on but the other two white leds remain off.

So far I think I have tried everything, any suggestions?

 

seen a post earlier but cannot reply in it, has google decided what to do with these bricked devices

1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

Hello dafyddb

It sounds like you are having inconvenience with your Google home mini 1 gen. Regarding the information that you have provided me, to get better assistance please fill out this form.

Best regards,

Daniel