09-02-2022 11:38 PM
Just moved and want to update Chromecast to new wifi network. Factory reset it because I couldn't update it. Now I can't get it going cause it says needs activated before setup. Help!
Answered! Go to the Recommended Answer.
09-12-2022 11:17 AM
iPhone uses a different setup process, so you shouldn't be seeing the "needs activation" error. If you're able to use an iPhone, try these steps:
09-03-2022 04:41 AM
09-05-2022 04:55 PM
Hey there,
Thanks for the help here, davidking. I appreciate it.
JCobra, we hope that helps. Feel free to let us know if you still need help or have other questions and concerns — we're always here for you.
Regards,
Jennifer
09-08-2022 08:01 PM
Hi JCobra,
It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.
Best,
Jennifer
09-10-2022 03:52 PM
Hello there,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
09-11-2022 02:58 AM
Thanks David but that's what got me here.
09-11-2022 02:59 AM
Doesn't solve the issue
09-11-2022 03:01 AM
What device are you trying to use to do the setup and what country are you located in?
09-11-2022 03:13 AM
Chromecast Ultra in the US. I tried the chat and it's been over a week with no response.
09-11-2022 06:22 AM
And what phone or tablet are you using to do the setup? Do you have another one you can try the setup with instead? If it's a Pixel phone, do you have a non-Pixel phone you can try setup with? Perhaps one from a friend or family member?
09-11-2022 11:03 PM
I only have a pixel phone.
09-12-2022 10:42 AM
I tried from an iphone but same results.
09-12-2022 11:17 AM
iPhone uses a different setup process, so you shouldn't be seeing the "needs activation" error. If you're able to use an iPhone, try these steps:
09-19-2022 10:33 AM
Hey there JCobra,
I'm just checking up on this thread, did you have any more questions or need any additional help?
Thank you for helping out on this thread, David!
Best regards,
Jeran
09-19-2022 11:57 AM
No more questions. I decided to factory reset all devices and everything is up and running.
Thank you
09-19-2022 12:21 PM
Hiya JCobra,
No problem at all! In that case, I'll go ahead and lock the thread. If you had any more questions or concerns in the future, please feel free to create a new thread.
Best regards,
Jeran