Australian app isn’t available in Australia?

[LaneJane]

I bought a new Chromecast recently and saw that it advertises shows in the homepage that are on the 9Now app…but when I go to the show or 9Now app, it says it’s not available in my country. We’re Australian, but I can’t use an Australian app here? I haven’t been able to find a reason for this or a solution, all other similar posts have unhelpful advice. 

[JenniferV]

Hi LaneJane,

Thanks for reaching out. To confirm, were you able to download it? If yes, try to clear the cache and data of the app and reinstall it. Also, check the country that is set on your Google Play and reboot your Chromecast with Google TV. Plugging it in on a different HDMI port on your TV and resetting your device might also help.

Note: If the issue is isolated with 9Now app, please reach out to the app developer for further help.

Thanks,

Jennifer

[LaneJane]

Hi Jennifer,

No I haven’t been able to download the app, and it’s not only the 9Now app either, it’s also Stan and 7Plus. 

I’ve tried to check what country my Google Play account is set to but I can’t find any way to do that (or where it’s even mentioned) in my account on either the TV or my phone, even when I search for how to do that it only gives advice for doing it on an android device. None of those instructions match up to what I’m seeing. I don’t know what else to do. 

[JenniferV]

Hey there,

Thanks for getting back to us. You can try to check this support website article to check the location set for your Google Play. Also, if you haven't tried the other suggested steps above, please try that and let me know how it goes.

Thanks,

Jennifer

[LaneJane]

That was the article I was referring to when I said the only advice related to using Android devices. I have an iPhone and that only allows the "Google TV" app, but even on my Microsoft laptop I cannot access any of the prompts shown on that article. Looking through the Google Play store on my laptop it at least says the language is set to English (Australian). 

Going onto Google Play app on my actual Chromecast also didn't help, there's no way to see or change my location, though I went through and allowed permission to access my location on as many settings as possible on the Google Play app. I cleared the cache and data but these apps still say they aren't available in my country.

[JenniferV]

Hello LaneJane,

Thanks for the info. Have you tried to reset your Chromecast with Google TV? If you haven't yet, please try that and check if the same issue persists.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi LaneJane,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[LaneJane]

I reset my Chromecast and now the remote won’t connect to it, so I can’t even set it all back up again. Trying to work that part out now too. If I could return it all I would. 

[JenniferV]

Hello there,

May I know if you're getting a message when pairing your Chromecast Voice Remote? What's the LED light status in your Voice Remote? Could you please try to reset your Voice Remote and try again?

Thanks,

Jennifer

[LaneJane]

There’s no specific error message, it just doesn’t detect the remote when I’m now trying to set it up again. 

[Jeran]

Hey there LaneJane,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[LaneJane]

yes, I still need more help that doesn’t make the situation worse. 

[Jeran]

Hey there LaneJane,

No worries, there are a couple of things we can still try. Here are the steps for re-setting back up the Chromecast and the remote. If the remote isn't responding at all when trying to add it to your Chromecast, please let us know what the LED light on the remote is doing. This would indicate what error is occurring, if any.

Now, when it comes to the applications not being available, do you have the Google Home app installed? If so, and you already have the Chromecast with Google TV added to your home, you can update your location in the Google Home app, and it should update the location for your Google Account and devices. After that, try installing the application again.

I look forward to your response,

Jeran

[Jeran]

Hey there LaneJane,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[LaneJane]

Yes, I do. 

i have the Google home app and there is no way to change or even see the location. 

like I said, after restarting the chromecast I now cannot add the remote, so I can’t set it up again. This has made the situation worse.

All of the advice I’ve been given is irrelevant, has made it worse, and now it’s even more useless. If I can’t return it, I’ll give it away or throw it out. Thanks for nothing. 

[JenniferV]

Hi there,

I'm sorry to hear about that. We'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey LaneJane,

It's me again. We haven't received your form — were you able to fill it out?

Thanks,

Jennifer

[JenniferV]

Hello there,

How's it going? Have you filled out the form? Still need help?

Regards,

Jennifer

[JenniferV]

Hi LaneJane,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer