09-05-2022 11:51 AM
I have had my chrome cast set up for years and the other day it disconnect. When I tried to reconnect I kept getting the message error “can not communicate with iPhone” etc
I have tried every solution to fix it but it hasn’t worked
I’ve hard reset the chrome cast
Turned mobile off and on
Turned Wi-Fi on and off
Reset my router
Unplugged the chrome cast for 10 minutes
Deleted the home from Google home
Re-downloaded Google home app
Tried connecting from another device
you name it I’ve tried it!
Please help
Thank you
09-10-2022 06:05 PM
Hi Rhamsialkadi,
Thanks for reaching out and for being a step ahead of us. To cover all the bases, if you're using an iOS device, please make sure the local network access is turned on in your phone settings. Also, try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
Thanks,
Jennifer
09-13-2022 06:22 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
09-14-2022 06:24 PM
Hello Rhamsialkadi,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Regards,
Jennifer