Can’t see my new chrome cast on the Google Home app

[Afpiepkorn]

I’m trying to connect a new chromecast.  I have downloaded the Google Home app.  When I try to connect a new device, the app does not recognize any devices.  The chromecast is on with a steady white LED light.  What is my next step?

[Jimmy_J]

your next step is to return it!  get a firestick - you'll be MUCH happier!

[Afpiepkorn]

Really?  There's nothing else I can do?  I'm using the Chromecast to send the video to a projector from a phone.

[Jeran]

Hey there Afpiepkorn,

I'm sorry to hear that your Chromecast is having some connection issues! These communication problems can be tricky, so I'd be happy to help you figure this out. Just to clarify, does this problem occur while setting up your Chromecast, or after it's been set up? Because you're using an iOS device, make sure Bluetooth and Local Network Access are both turned on.To turn on Local Network Access:

1. Go to the phone's Settings.
2. Tap Privacy Local Network.
3. You should find a list of apps. You must turn on the Local Network Access for the Google Home app.

I look forward to your response, and if you have any other questions, please let me know.

Thank you,
Jeran

[Afpiepkorn]

Thanks, Jeran.  The communication problem was during initial set up.  Once I get home from work, I will reattempt with your suggestions.  I'll let you know what happens.

Aaron

[Jeran]

Hey there Afpiepkorn,

No problem at all! I look forward to hearing from you.

Best regards,
Jeran

[Afpiepkorn]

Local Network was already on and the app still does not recognize the  Chromecast.  I tried with both my iPad and my Android phone.  Neither device will recognize the Chromecast with the Google Home app.

[Jeran]

Hey there Afpiepkorn,

No problem we can try a few more things. Would you attempt to manually connect the Chromecast via the SSID? Here is how to do so:

1. Go to the phone’s Settings.
2. Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234).
3. Go to the Google Home app and try to set it up again.

I would also make sure that your devices are on the same network band, either 2.4GHz or 5GHz. If you are using a 5GHz network, make sure the network band range is set between 36-48. Let me know if you have any questions.

Best regards,

Jeran

[Jeran]

Hey there Afpiepkorn,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hey Afpiepkorn,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Afpiepkorn]

Please give me 2 or 3 more days to try again.  Thanks.

[Jeran]

Hey there Afpiepkorn,

Sure thing, no problem at all! I'll check up on things next week.

Best regards
Jeran

[Jeran]

Hey there Afpiepkorn,

Did you have a chance to try out the troubleshooting?

Best regards,
Jeran

[Jeran]

Hey there Afpiepkorn,

I don't mean to be annoying, but I just wanted to check on you to see if you had a chance to troubleshoot yet.

Thank you,
Jeran

[Jeran]

Hey Afpiepkorn,

Is there anything else I can help with? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Afpiepkorn]

Sorry, busy weekend.  I'll give it a shot tonight.  Thanks.

[Jeran]

Hey there Afpiepkorn,

Of course! I'll keep this thread open a bit longer then. I'll check up on you in a few days.

Thank you,
Jeran

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi Afpiepkorn,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan