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Can’t stream netflix show via google nest voice command

Nivadest
Community Member

Hi there 

I have just bought a new 4k chromecast device. I have a few other google devices with voice command, so I really enjoy the ecosystem. So I also have a google nest speaker, where I also use the voice assistent.

 

Unfortunately I have ran into some issues. When I tell my google nest speaker  “hey google, play X on netflix on Y tv, it tells me “ I can’t play the show on “androidTV”, try using the remote instead.”

weird thing is, when I ask to play any other service (like youtube, spotify…) it does work perfectly.

so far I have tried to unlink my netflix account, and setting it back up. I also updated all my devices and apps to the latest version

unfortunately no difference.

anyone else with a guess on how to resolve this issue? Love to hear it. Thanks! 

6 REPLIES 6

Hi!

thank you for the reply. Since this issue is recent, this could be the issue. Let’s wait and see if this bugfix will resolve my issue too. 

I have waited for this issue to be fixed, and the linking problem is resolved indeed. Unfortunately my error still occurs.

topic is not closed yet 🤓

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Could you please share a screenshot or photo/video clip of what's exactly happening so we can further check what would be the best steps to try?
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess