11-12-2022 08:23 AM
Hi there
I have just bought a new 4k chromecast device. I have a few other google devices with voice command, so I really enjoy the ecosystem. So I also have a google nest speaker, where I also use the voice assistent.
Unfortunately I have ran into some issues. When I tell my google nest speaker “hey google, play X on netflix on Y tv, it tells me “ I can’t play the show on “androidTV”, try using the remote instead.”
weird thing is, when I ask to play any other service (like youtube, spotify…) it does work perfectly.
so far I have tried to unlink my netflix account, and setting it back up. I also updated all my devices and apps to the latest version
unfortunately no difference.
anyone else with a guess on how to resolve this issue? Love to hear it. Thanks!
11-12-2022 01:11 PM
Look at this issue and see if it is related:
11-12-2022 05:09 PM
Hi!
thank you for the reply. Since this issue is recent, this could be the issue. Let’s wait and see if this bugfix will resolve my issue too.
11-23-2022 03:30 AM
I have waited for this issue to be fixed, and the linking problem is resolved indeed. Unfortunately my error still occurs.
topic is not closed yet 🤓
01-18-2023 02:09 PM
Hey there,
Sorry for the late reply. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-23-2023 07:22 PM - edited 01-23-2023 07:27 PM
Hi there,
We just want to check if you have seen our response posted above. Could you please share a screenshot or photo/video clip of what's exactly happening so we can further check what would be the best steps to try?
Best,
Princess
01-24-2023 08:13 PM
Hey there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
Best,
Princess