Cannot connect ChromeCast to Google Home app and cannot cast Paramount Network but can cast Netflix

[MichaelaDay]

Everything is on the same WiFi network but we can’t find our Chrome Cast to connect to our Google Home app. We cannot stream Disney+, cannot stream Paramount+ or Paramount Network, cannot stream Hulu, BUT we can stream Netflix. We cannot factory reset the Chrome Cast device because we cannot connect to it. What else can we do?

[David_K]

Follow the steps in the help article below that shows how to find the physical reset button on every model of Chromecast. It's always on the edge of the Chromecast itself, near to the power input. Once you've found the reset button, follow the steps in the next help article to factory reset your Chromecast.

How to find the physical factory reset button on your Chromecast
How to factory reset your Chromecast

[JenniferV]

Hello MichaelaDay,

Thanks for reaching out to the Chromecast Community forum! 

We hope the steps shared by our Product Expert helps but, if you're still having trouble, after resetting your Chromecast, please reinstall the Google Home app then, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

By the way, thanks for the help here, davidking!

Best,

Jennifer

[JenniferV]

Hey there,

It's us again. We want to make sure you're all good — did the steps help?

Regards,

Jennifer

[JenniferV]

Hi MichaelaDay,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer