Casting not working, some apps not opening and voice

[cmaccy]

Hi there, 
My Chromecast with Google TV isn't working as it should. It's connected to the WiFi and some apps work fine (Foxtel, SBS OnDemand, Disney+, Spotify) but others don't work at all (Stan, Netflix and Binge). 
I'm unable to cast from both my phone (iPhone) and laptop (MacBookPro). Voice Assistant only works in those apps that are fine - but when trying to use it from the Google Home home screen the error says, 'Something went wrong. Please try again later'. I'm also unable to run the system update, the error says 'Updates are temporarily unavailable. Try again later' (it has been saying this for more than week).  

I've done a Factory Reset of my Chromecast and have done the power restart with the Modem, Chromecast and TV. I've made a Static IP, all devices are on the same WiFi network, and checked my local network access on my iPhone.

Please help! As I'm currently only using the Chromecast in a very limited way. 
Thanks, 
Catherine 

Error message I get when I try to cast from Binge running on Chrome browser: 

Video Network Error

Sorry, a network error has occurred and caused your playback to stop. Please check your internet and try again.

[File name] is not available

UDID: 8b199c90-9591-43af-a4a1-6fdf38bf2010

[JenniferV]

Hello cmaccy,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, please try to clear the cache and data of the affected apps and reinstall it. If you're using the Chrome browser to cast, please make sure it's updated and reboot your mobile phone and MacBook Pro. Using a non iOS device might also help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[cmaccy]

Thanks Jennifer! 
Yes tried the clearing of cache and data and reinstalling the apps - unfortunately no luck. Chrome on iPhone and Mac is the latest update and have restarted them both. I don’t have any non-iOS devices to test on unfortunately. 
Do you know why the Chromecast device wouldn’t be able to update? Do you think it might have to do with the WiFi network? We have 5G Broadband. 

[JenniferV]

Hi cmaccy,

I'm sorry for the late reply. You may try to connect the Chromecast to another network if one is available and check if the same issue persists. Rebooting your Wi-Fi router might also help.

Thanks,

Jennifer

[JenniferV]

Hello there,

How's it going? Did those steps help?

Thanks,

Jennifer

[cmaccy]

Thanks Jennifer, haven’t had a chance to find an use another network. Rebooting the router didn’t work unfortunately. 

[JenniferV]

Hi there,

I'm sorry for the late response. If you have mobile data, please use that and check if the same issue persists. Also, try to cast from the app not on the Chrome browser and test.

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hello cmaccy,

It's us again. We don't want to be a nudge but we'd like to check if the steps work. Feel free to reach back should you still need help.

Thanks,

Jennifer

[JenniferV]

Hey there,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[cmaccy]

Thanks for following up Jennifer. 
After trying too many solutions not working I have got a Apple TV device instead. It worked straight away and no network or browser issues. I’ll reopen a ticket if I get motivated to try and work out what’s wrong with the Chromecast - but maybe it’s just not compatible with my setup. 

[JenniferV]

Hi cmaccy,

Understood. We hope we can make it up to you in the future. Please let me know if you have other questions and concerns as I'll be locking this thread after 24 hours. 

Thanks,

Jennifer

[Jeran]

Hey cmaccy,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[cmaccy]

Hi Jeran, please keep this conversation open as my issue still hasn’t been resolved. Could it be a device issue?