Casting w/ Android - volume lowers on phone wakeup

[phillipl]

Affects all chromecast devices, including a hotel room and the problem happens on two of my phones. 

Casting volume is 100 percent.  I hit the side button to turn off the display / lock my phone.  When I wake up my phone, volume goes to 50 percent immediately. 

I can't find a setting to explain why casting always wants to drop the volume to 50 every time I wake up my phone.  Tried setting the Home app to not perform power saving, didn't help. 

[phillipl]

I will add it will do it also when locking the phone. 😞 I then have to use the side keys to bring it back up. 

[JenniferV]

Hello phillipl,

Thanks for reaching out and for doing some steps beforehand. Let's sort this out.

A few questions: what type of Chromecast devices do you have? When did the issue start? Have you tried using a different mobile phone and check if the same issue persists? Please try to reboot your mobile phone and Chromecast device. Using a different mobile phone might also help.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[phillipl]

Hi Jennifer,

I appreciate you responding.  I still have this issue, and it's happened on two different devices (although I used Samsung's "Smartswitch" to move between them so perhaps something carried over).

It's been happening for most of this year and I've just dealt with it.  For example, I might cast something, then lock my phone and put it on the charger, only to see the act of locking my phone drops the volume down in half.  Same for waking it up.     It happens against all chromecast devices and my phone has obviously rebooted many times, so it's got to be something else resetting the volume on wakeup/lock.    I have no special apps or keys programmed.  I tried setting the Home app to be excluded from power saving but it didn't fix anything.

Oh well.

[JenniferV]

Hey there,

Thanks for getting back to us. How many Chromecast devices are affected? Could you please factory reset one of your Chromecast's and check if the same issue will persist? Also, if you have a different mobile phone aside from your Samsung devices, please try to use that in setting up the Chromecast and test.

Regards,

Jennifer 

[JenniferV]

Hello phillipl,

I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer