Chrome cast doesn’t work

[Bribri1]

I have an iPhone and my chrome cast is connected to the home wifi . Same network as my phone us on . In the Google home app my chrome cast appears but it says disconnected device . Won’t **bleep**ing work!!! So annoying . 

[JenniferV]

Hi Bribri1,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? Are you unable to cast a video content from your phone to the TV? What's the LED status on your Chromecast? 

Try these steps:

1. Reboot your Chromecast, Wi-Fi router, and iPhone.
2. Uninstall and reinstall the Google Home app.
3. Toggle the Wi-Fi off/on on your phone settings.
4. Use a different mobile device.
5. Factory reset your Chromecast then, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

Have you had a chance to try the steps? If yes, how was it? 

Thanks,

Jennifer

[JenniferV]

Hey Bribri1,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer