Chrome cast not casting

[Jison]

Hey Folks..I can’t cast Kayo from my iPhone. I used to cast until last week. All of a sudden it stopped working and can’t cast anymore. The app can find the chrome cast and initiates the casting , but the chrome cast straight away restarts automatically.
I have tried a different chrome cast from my friends but the issue is still the same, can someone please advise thanks 

[JenniferV]

Hi Jison,

Thanks for reaching out. Let's sort this out. 

A few questions: what type of Chromecast device do you have? Is this only happening with the Kayo app or across all apps? Is the video playing problem-free on the device, when not casting?

Give these steps a try:

1. Try other Chromecast-enabled apps.
2. Clear the data and/or cache of the app that experiences the issue.
3. Delete and reinstall the app that experiences the issue.
4. Turn off any power or battery saving mode.
5. Disable and re-enable Automatic date and time and Automatic time zone.
6. Check for system updates on your iPhone.
7. Reboot the Chromecast, router, and casting device.
8. Try to cast from other devices.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey Jison, 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer