Chrome cast unable to connect to wifi

[christina4]

I have either a 1st or 2nd gen chrome cast. It has been working fine for the past couple weeks but for the past 2 days I have not been able to connect it to my internet. I have done a factory reset and deleted the device from the google home app and tried to set it up again but nothing is working. I have also tried unplugging it from the wall and the tv and I have tried to unplug my wifi router as-well but nothing seems to be working

[Jeran]

Hey there christina4,

I am sorry to hear your Chromecast is having some connection issues! I'd be happy to help you out, since these things can be difficult to troubleshoot on your own. The first thing I would look at is the LED light on the Chromecast device. What color LED light do you see on it?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there christina4,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey christina4,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran