Chromecast 2nd generation having trouble witn last step internet connection

[Wasim]

Sir I have 2 chromecast 2nd gen before it was working with same wifi home internet working perfectly Having not any trouble now when I change my internet wifi it couldn't get connect with internet although internet working perfectly but chromecast 2nd generation couldn't connect with internet sir I'm looking for you to fix this issue 

[JenniferV]

Hi Wasim,

Thanks for posting and sorry for the late response. 

A few questions — what exact message are you getting when pairing the Chromecast to your new network? How far is the Chromecast from your new router? What mobile phone are you using for setup? If you changed your WiFi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set up your Chromecast on the new network. You can also check this support website article for more info.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Wasim, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran