Chromecast 4.0 keeps disconnecting from wifi

[natmioo]

Hi,

I got new Chromecast 4.0 as a Christmas gift to my friend and it keeps disconnecting from wifi every couple minutes. 

I thought that was my WiFi fault, but I tried with two different mobile phones hotspots and it kept disconnecting. (And all those internet's never disconnects from other devices)

My WiFi router stands 1 meter from tv, signal strength is excellent. Chromecast is connected to AC on original cord (by I also tried to change it for a new one - didn't help). I also tried to change HDMI slots, Chromecast does not touch TV nor other cords. I have changed my WiFi frequency as recommend on Google sites to 5 GHz and it also didn't help.

I restarted my router couple times, I did restart my Chromecast 4.0 and reset it to fabric settings. Nothing helps. Every 2-5 minutes it disconnects. It shows in right hand corner a little box in which is written something like you lost internet connection. And after 30-60 second it connects back, but it makes it impossible to watch a movie. 

Please 🙏 help me.

[RXShorty]

Hi @natmioo 

Did you already try updating the Google TV device?
You should be able to do this within the settings menu.
Click HERE for more information about updating.

[natmioo]

Hi @RXShorty. Thank for you answer. Yes. I did it, but it was up to date. The is no more updates for my device now. And it didn't help.

[natmioo]

Hi @RXShorty. Thank for you answer. Yes. I did it, but it was up to date. The is no more updates for my device now. And it didn't help.

[Jeran]

Thank you for helping out on this thread, RXShorty!

Hey there natmioo,

I'm just checking up on this thread; are you still experiencing those disconnects? If so, go ahead and check it out and follow the steps listed in this article. If you get stuck on any of the steps or have any questions regarding them, please let me know.

Best regards,
Jeran

[Muddi]

Hey natmioo,

I just wanted to follow up on this. Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Jeran]

Hey natmioo,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran