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Chromecast 4K stuck on "setting up your TV"

mark99k
Community Member

‎09-27-2022 12:16 AM

Hi. We're replacing our regular Chromecast-with-Google-TV with the 4K version. Setup launched fine, but it's been over 45 minutes and the TV screen is still just saying "Setting up your TV."  Neither the TV nor the Home app gave any errors, and the TV screen is still animating, but nothing else is happening. The LED is solid white. The TV is a late model Samsung with no prior issues, and our WiFi is working fine (and plenty fast). Very aggravating. What's the fix?

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4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

‎10-03-2022 04:30 PM

Hi mark99k,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast with Google TV. Please try the steps listed below and let me know how it goes:

 

  1. Uninstall and reinstall the Google Home app.
  2. Reboot your Chromecast with Google TV.
  3. Reboot your Wi-Fi router.
  4. Reboot your mobile device.
  5. Plug in the Chromecast with Google TV on a different HDMI port on your TV.
  6. Use a different mobile device.
  7. Factory reset your Chromecast with Google TV.

Best,

Jennifer

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mark99k
Community Member

‎10-03-2022 05:42 PM

Actually, after about 75 minutes I pressed the Back button thinking it would abort the setup, but the screen invited me to finish setup "manually," offering a short series of prompts that were easily taken care of.  So none of the rather drastic & daunting suggestions you list were necessary or appropriate. (Your #7 seems especially weird -- factory reset a brand-new device?)

IMHO those manual setup steps should be the default. It's insane that such a simple process works so poorly. (I helped an elderly neighbor install a Roku yesterday and hit no such obstacles.)

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JenniferV
Community Specialist
Community Specialist
In response to mark99k

‎10-04-2022 04:46 PM

Hello mark99k,

 

We hear you — we appreciate users who are keen on sharing with us their thoughts/experience. Also, thanks for updating this Community thread and glad to hear that you were able to set up your Chromecast with Google TV. In the meantime, do you still have other questions and concerns?

 

Regards,

Jennifer

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JenniferV
Community Specialist
Community Specialist
In response to JenniferV

‎10-07-2022 03:35 PM

Hi there,

 

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer
 

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