Chromecast Google TV no light

[Vlad82]

Device worked well for 2 months. Now there is no signal, the Light is completely Off and can not turn on when plugged with power.

Any suggestions?

[Byteguy]

If you are getting no light at all, try a different power block and a different power cable (except for the Ultra, all Chromecast devices us standard blocks and cables).

Also, do NOT plug you Chromecast into the TV's USB port.  Those ports are typically underpowered because they are for attaching a data-stick and not for powering small computers like Chromecasts.

If that doesn't solve the problem, I'm sorry, it sounds like the actual Chromecast has failed.  If you've only had it for a couple of months it should still be well under warranty.   Here is the link to Google's hardware warranty center:

https://support.google.com/product-documentation/troubleshooter/3070579

[Vlad82]

Thank you for your input.  Yes had it for 2 months now...unfortunately don't have the receipt lol, got it from Walmart. I did try different power cables ... no light. 😔😔

[JenniferV]

Hi there,

Thanks for the help here, Byteguy.

Vlad82, I'm sorry to hear that you're having a power issue with your Chromecast with Google TV. We'd like to dig deeper into this — could you fill out this form and let me know once you're done?

Best,
Jennifer

[JenniferV]

Hello Vlad82,

We haven't received your form — have you had a chance filling it out?

Thanks,

Jennifer

[Vlad82]

Jenn, 

For some reason I have missed your previous message.  

I have filled out the form now, let me know if anything else is needed.

Vlad

[JenniferV]

Hi Vlad82,

We got your form — thanks for filling it out! I'll hand it over to our team so keep an eye on your inbox as they will reach out to you any time soon. 

Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer