Chromecast Google TV stuck on G logo on startup

[dmbhat123]

Greetings,

My Chromecast with google TV - 4k stuck on G logo on startup.
It happened when I disconnected from one TV and connected to another tv, after powering on stuck at G logo.

Tried hard Rest but the white solid light will not blink or change to yellow color after holding it even after a minute.

I tried to fill out the form which was provided in another topic but didn't get any response till now.

I can not post or reply to that topic with Subject "CC Google TV stuck/bricked on G logo on startup? "so starting new.

It happened around 2 weeks back and unable to use it from last two weeks.

Please help!! my Chromecast Google TV is around 5 months old.

Thanks

[kMq]

same, any help?

[j4c3k95]

I've the same problem. I tried to reset my device but it didn't work as well. I tried to contact support but didn't get any reply.

[Jeran]

Hey there everyone,

I apologize for the late response, thank you for being patient! Were you able to get into contact with Chromecast Support yet? If not, here is how to get a hold of support directly. You'll just need to get through the initial prompts, then it will give you a couple of different options on how to speak with them. If you've already created a case, and still haven't heard from them, let me know the case number, and I'll bump the case. Feel free to also contact them through the medium I provided if you'd like.

I hope that helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[dmbhat123]

Hi Jeran,

Thanks a lot for the support. I was able to contact Chromecast Support and sent them the short video of problem as they requested on 17th Dec 22 but have not heard from them yet (May be due to holidays).

Here is the Case no: Case ID [3-9066000032822]

Thanks a lot, and Happy Holidays

[Jeran]

Hey there dmbhat123,

Awesome, I'm glad to hear they are in contact with you! The holidays are most definitely slowing them down a bit, so hopefully the others on this thread are able to get into contact with Chromecast Support as well. I'll leave this thread open so we can hear back from the others.

Thank you,
Jeran

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[dmbhat123]

Hi Juni,

Thanks a lot for the follow up.

I got he responses from support team and device is replaced since it’s in warranty, I should receive the new device in 1 or 2 days.

Thanks a lot for the support.

[Dan_A]

Hi folks,

@dmbhat123, woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let us know if you have other questions and concerns. We're here to help.

@kMq, @j4c3k95, how are we doing? Have you had the chance to contact our support team? You can open the link above for more info on the next steps to take and tell us how it goes.

Cheers,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan