Chromecast and YouTube issue

[Scottditor]

I try to cast YouTube videos by bringing them up on the YouTube app on my phone and selecting to cast. The TV just brings up a YouTube app instead of playing the video. Then I can't control the app from my TV remote or phone like it says. I would like to just get the video to play.

[JenniferV]

Hello Scottditor,

Thanks for reaching out and I'm sorry to hear that you're having an issue casting from YouTube to your TV. Let's sort this out.

A few questions: what type of Chromecast device do you have? Is this only happening on YouTube or across all apps? What's the make and model of your mobile phone?

Try these steps:

1. Clear the cache and data of the YouTube app.
2. Try to cast from another Chromecast-enabled app.
3. Reboot your router.
4. Reboot your mobile phone.
5. Reboot your Chromecast.
6. Try to use a different mobile phone.
7. Reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi Scottditor,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer