Chromecast cannot connect to new WiFi

[Vaboliru]

Hello,

We recently changed the internet provider and installed a new WiFi router with a new password. Now Chromecast cannot connect anymore to this new WiFi. I tried all the suggested solutions - resetting the Chromecast device (factory reset), turning off and on the router or the Chromecast device, nothing works. Could you please help?

[Chell]

I'm In the same boat.. just moved house and chrome cast just wont connect to WiFi. Hopefully some can help us out.

[Vaboliru]

Can anybody help with a solution/suggestion?

[Jeran]

Hey there Vaboliru,

I'd be happy to help you get this Wi-Fi issue resolved, as I know it can be a headache when having to get everything set back up. Now, if you haven't already, I would check out this article on being unable to establish a Wi-Fi connection to the router. If for some reason the factory reset didn't work, you can try manually forgetting the old network as well:

1. Make sure your mobile device or tablet is linked to the same account as your Chromecast.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. Tap Device information Wi-Fi Forget this network.
5. You’ll be taken back to your Home screen.
6. Follow the steps to set up your Chromecast with Google TV, Chromecast (3rd gen or older) or Chromecast Audio on a new network.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi folks,

Vaboliru and Chell, how's it going? Did those steps help?

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer