09-29-2022 11:53 PM
I used to be connected to a different wifi, and I enjoyed my Chromecast a lot.
Then, I had to move, so I'm trying to re-connect.
I'm getting the message, "Chromecast found. it needs to be activated before setup."
It suggests I use a different phone, but I don't have a different phone.
I've also seen posts that suggest the Device Utility App, but that app doesn't seem to be available any more.
Does a Google engineer have any suggestions for me?
Thanks, in advance, for any help. (-:
10-01-2022 05:03 AM
What country are you located in?
10-02-2022 06:15 PM
I have the same problem. I'm US. The option it wants be to follow through just leads me to nowhere...help.
10-02-2022 10:50 PM
United States of America
10-03-2022 12:37 PM
US here - same issue. This is absolutely ridiculous.
10-04-2022 11:50 AM
The best thing to do in this case is follow the steps here:
10-07-2022 01:22 PM - edited 10-07-2022 01:23 PM
Hi folks,
Thanks for the help here, davidking.
Up2Parr, ccabelin, and user19438139081, I'm sorry to hear that you're having trouble setting up your Chromecast. We receive an update that the Device Utility app is available again for download in the United States Play Store for customers who are prompted to install the app to finish the device activation.
If you already downloaded the app, please check the steps below and let me know how it goes:
Best,
Jennifer
10-10-2022 09:11 AM
Thank you so much. The device utility made the difference!!
10-11-2022 08:34 AM
Hello there,
ccabelin, no biggie! Glad to hear that it is now working on your end. Feel free to reach back should you need help in the future.
Up2Parr and user19438139081, how's it going with your Chromecast? Have you tried the suggested steps listed above?
Regards,
Jennifer
10-14-2022 09:05 AM
Hey Up2Parr and user19438139081,
It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.
Best,
Jennifer
10-15-2022 09:32 AM
Hello there,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer