Chromecast keeps rebooting

[Jarrington]

Every 15 minutes or so my chromecast  w google tv reboots. I have it Powered to wall and I've tried switching hdmi ports. Nothing is working.

[Cathal_S]

Hi Jarrington,

Are you using the Google supplied power adapter? Rebooting usually happens when the Chromecast is underpowered by a third party power adapter or TV USB port.

[Jarrington]

Yes using power adapter supplied by Google.

[Cathal_S]

Hi again,

Can you try checking for any updates....

Settings / System / About / System Update

Or try factory resetting your device...

Factory reset:

https://support.google.com/chromecast/answer/6254654 

[Jarrington]

I've done all of those with no success

[Cathal_S]

I would recommend either returning it to the place of purchase if it's still under the warranty period or you can use the link below to speak with a Google Chromecast representative.

https://support.google.com/chromecast/gethelp 

[JenniferV]

Hey there,

I appreciate your help, Cathal_S.

Jarrington, how's it going? Do you still need help?

Thanks,

Jennifer

[Jarrington]

Yes Jennifer.  I've made a new discovery.  Seems its my television rebooting instead of the chromecast.  But the chromecast is causing it somehow.  I have a vizio tv with smartcast.

[JenniferV]

Hello there,

Thanks for getting back to us. Please try to reboot your Chromecast and plug it in on a different HDMI port on your TV. Resetting it again and plugging it on a different TV screen might also help.

Thanks,

Jennifer

[JenniferV]

Hey Jarrington,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer