Chromecast kid profiles won't load apps

[Teryl]

I can't load apps on my kids' profiles. I've set up their profiles, but when I go to Manage Apps I get the spinning load sign indefinitely. Apps load fine in the adult profiles. I've searched similar posts and have tried the recommended actions:

1. Restart Chromecast via system restart

2. Reboot via unplugging from power source for 5 minutes.

3. I checked my Family Link settings to see if I have anything overly restricted.

4. I tried restarting my phone.

5. Cleared Chromecast cache.

6. Made sure Chromecast system is up to date.

So far nothing has worked. Help, please!

[JenniferV]

Hi Teryl,

Thanks for posting and for being a step ahead of us. To cover all the bases, could you try to remove your kid's profile and re-add it? If the issue persists, perform a factory reset on your Chromecast device. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey Teryl,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer