Chromecast maintains solid white light

[Bet97]

I try to connect my Chromecast 3rd G but when I connect the device to the network it does not respond.... I did a factory reset and the white light remains fixed

[Jeran]

Hey there Bet97,

I'm sorry to hear that your Chromecast is having some connection issues! Networking problems can be tricky, so I'd be happy to help. A solid white LED light on the 3rd generation Chromecast means it's casting or ready to cast. Are you able to see the Chromecast from any device at all, such as a phone or computer? If not, make sure that all device are on the same network band, either 2.4GHz or 5GHz.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Bet97]

Hello, I can see the Chromecast from my devices, I follow the steps until it connects to my network, but when I want to transmit, I get a connection error.
I did a factory reset three times and it's still a solid white light even though I don't do any pairing between Chromecast and my internet network. When it asks for the Wi-Fi password, it is where I have problems or it does not connect or if it connects but a connection error appears when pressing on the icon of my Chromecast.
2.4Ghz network
Check name and user of my internet network
Restart Home app and router
Update Home app, Google, Chrome browser 

Saludos y gracias 

[Princesss]

Hi Bet97,

Thanks for responding. Were you able to cast on your TV after it was completely set up? 

Best,

Princess

[Jeran]

Hey there Bet97,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Bet97,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran