Chromecast network connection issues

[datman]

I recently switched providers so I have a new wifi. I could not get my chomecast to connect to the new network because it could not find the old network. After forgetting the device in hopes I could reconnect it with said new network, it now won't connect at all and I am not able to use it. When i try to use the built in connection it still is unable to connect. whats the best way to go about this, it is no longer in my google home so I cant go to the settings.

[JenniferV]

Hello datman,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? When you say that you did forget the device, are you pertaining to factory reset? 

Chromecast devices can only remember one Wi-Fi network at a time. If you change your Wi-Fi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set up your Chromecast on the new network. You may check this support website article to learn more.

Thanks,

Jennifer

[JenniferV]

Hey there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi datman,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer