Chromecast problem? Random skips

[kckunkun]

I have a problem where (not 100% sure if culprit) chromecast may randomly skip my streams, but not consistently.

Streaming from tablet, Website A, show A: No problems

Streaming from tablet, Website A, show B & C: random skips throughout the show (skips forward, then backward, caption also gets out of sync)

Streaming from phone (Android/pixel), Netflix, show A: same type of random skips

Thought it might be device or wifi problems, but when the same problem came about on a different device and app, I was wondering if it might be the chromecast.  I *think* I've done a hard reset with the chromecast but didn't seem to help.

Any help appreciated, thanks.

[Jeran]

Hey there kckunkun,

Welcome to the Chromecast Community Forum! I'm sorry to hear you're experiencing random skips while watching your shows, I can imagine that's not too fun. I'd be happy to help you out, let me just ask a few questions to better understands what's happening:

• When did this issue start happening?
• Is your Google Home app up-to-date?
• Does this problem occur if you changed the HDMI port that the Chromecast is plugged into?
• Does this problem occur if you changed the TV that the Chromecast is plugged into?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there kckunkun,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey kckunkun,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran