Chromecast "not available"

[NoName12]

I've recently changed internet provider, new network name etc. I've gone through the whole Chromecast set up, turn on TV it looks like Chrome cast's working, cast button appears in apps but it's greyed out. In home app it says Chromecast is "unavailable". I logged a ticket-it said someone would call me in 2 mins. I haven't heard from anyone in 3 weeks! I've restarted and factory reset the tv, the Chromecast, my phone and the router, all a number of time. How do I fix this?

[David_K]

If you've already changed to a different Wi-Fi network, try these steps:

1. Open the Google Home app.
2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

[NoName12]

As I said, David, I've already done steps 1-3 that you've listed, and factory reset a number of times. I don't have the details of my old router settings any more - in any case chrome casts can't be forever tied to one router or network.

[Jeran]

Thank you for helping out on this thread, David!

Hey there NoName12,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[NoName12]

Yes I still need help, I had already done what David suggested.

[Muddi]

Hi NoName12,

Just bumping this up to make sure that you've seen our responses. Feel free to update the thread and the Community will be happy to lend a hand.

Cheers,

Muddi

[NoName12]

Does the community have any connections to tech support? Could you ask them to just ring me about my ticket like they said they would

[Muddi]

Hi NoName12,

Thanks for coming back to us. Could you share the case ID so I can check it for you?

Cheers,

Muddi

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Thanks,

Juni

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan