Chromecast reset/ wifi change

[Sassycrews]

My chrome was set up to a network that I recently disconnected. I have a new wifi network that I am trying to connect my chrome to. When I turn on my TV, and selxt the HDMI that the chrome is connected to, it gives me a 4 digit number to identify the device. I opened the home app selected the chrome device entered the new wifi info and continued through the prompts. Once it gets to the end, it says the device has been used by another user, reset it. I am the user! I reset the device but I still keep getting the same message. My TV keeps defaulting to a screen that shows the device ID.  Please help! 

[David_K]

When you factory reset it, you followed these steps?

How to factory reset your Chromecast - Chromecast Help

Can you share a photo of the error screen you're seeing?

[JenniferV]

Hey there,

I appreciate your help here, davidking!

Sassycrews, how's it going? Have you checked the information from the support website article shared by our Product expert? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hi Sassycrews,

It's us again. We want to check if you still need help. Feel free to let us know if you do.

Best,

Jennifer

[JenniferV]

Hello Sassycrews,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer