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Chromecast setup on google wifi mesh network

Andersisnothere
Community Member

I recently moved in to a new apartment where the landlord has setup a Google Nest WiFi mesh network. And I'm having difficulties setting up my 3rd Gen Chromecast. 

The landlord set up a Google Nest with my own VLAN, and I did a factory reset of my Chromecast before I tried to add it again in the Google Home app. Every step of the setup seemingly goes well, but the last step where the device tries to connect to the wifi through the app takes forever. And every time I try an error appears saying something like "Chromecast is connected but not registered". It also mentions something about access control, but I don't remember the exact wording.

Any suggestions on what I might try to solve this? 

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

That is the correct translation (turning off access point isolation) and from your description of the Wi-Fi network you're connecting to this would certainly seem to be the most likely culprit, so I'd suggest checking with your landlord. 

Access point isolation is a feature of wireless routers that enables you to create a separate virtual network for each wireless client that is connected to the wireless network. That's good for security, but means that the devices you connect to that network cannot communicate with each other (i.e., your phone cannot communicate with Chromecast.)

View Recommended Answer in original post

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

What is the exact error? A screenshot would be super helpful? 

Andersisnothere
Community Member

Sorry I forgot to add that in the opening post.

I get all the way to the part where I see Connecting to Wi-Fi in the Home app, there it stays a while before I get the message "connecting to the same wi-fi network". It suggest turning off access point isolation, not quite sure if that's correct translation though.

Screenshot_2022-08-09-19-16-40-80_2d2bd67b5e15ae98c151ac739cd6881e.jpg

Screenshot_2022-08-09-19-16-56-25_2d2bd67b5e15ae98c151ac739cd6881e.jpg

It's in Norwegian btw.

David_K
Platinum Product Expert
Platinum Product Expert

That is the correct translation (turning off access point isolation) and from your description of the Wi-Fi network you're connecting to this would certainly seem to be the most likely culprit, so I'd suggest checking with your landlord. 

Access point isolation is a feature of wireless routers that enables you to create a separate virtual network for each wireless client that is connected to the wireless network. That's good for security, but means that the devices you connect to that network cannot communicate with each other (i.e., your phone cannot communicate with Chromecast.)

Okay, thanks for clarifying this. I will talk to my landlord when he comes back from vacation soon.

Jeran
Community Specialist
Community Specialist

Hey there Andersisnothere,

Just following up on this thread, were you able to talk with your landlord, or do you need some more time? 

Thank you,
Jeran
 

I was able to talk with my landlord.

Jeran
Community Specialist
Community Specialist

Hey there Andersisnothere,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Hello there,

No, I don't have any more questions.

Jeran
Community Specialist
Community Specialist

Hiya Andersisnothere,

 

No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions or concerns in the future, please feel free to create a new thread.

 

Thank you for your help as always, David!

 

Best regards,

Jeran