Chromecast some titles and descriptions are in the wrong languages

[KazuyaYuza]

Hey guys,

I'm pretty much having the same issue as this guy here, but I could no longer reply to it:
https://www.googlenestcommunity.com/t5/Chromecast/Language-of-titles-descriptions-and-trailers-not-s...

I'm basically living in Belgium and have my chromecast, phone, TV, (basically every device in my household) set to English.
But for some random reason, some movies (Titles and Description) are not shown in English, but in French instead (in not even living in the French part of Belgium?).
All languages are set to English US, both on my phone, TV as well as Chromecast itself.

How do I get those few titles that are shown in the wrong language to also be shown in English?

Thanks!

[JenniferV]

Hi KazuyaYuza,

Thanks for reaching out. Let's sort this out.

When did the issue start? Could you please try to toggle the language in the Chromecast with Google TV settings from a different language then back to English? Also, reboot your Chromecast and Wi-Fi router. If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Thanks for trying to help. It's really appreciated!

This issue started instantly after I unpacked the chromecast and set it up for the first time. I updated the chromecast in the meanwhile. It still exists to date. I switched the language from Dutch to English and back multiple times. No difference sadly.

Some titles, trailers or descriptions are french, some English, some German. It's really random.

A factory reset sounds ineffective as it came straight out of the box. Cannot be more factory resetted as oy already is.

[JenniferV]

Hey there,

Thanks for getting back to us. Could you please confirm if you're located on the borderline in your state? If yes, there might be a chance that this is affected by the IP address assigned to your device. I suggest you contact your internet service provider if they can check and configure it for you.

Keep me posted.

Best,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Thanks again for trying to help.

I'm not sure how that would affect the IP? The ISP is from Belgium, so the IP that gets assigned is also Belgian. ISP's here do not work together nor share IPs cross-border. Different countries different ISPs.
But I'm close to the Dutch border, yes. But the content I see is French and German and I'm not even close to any of those countries (border-wise).
I even tried turning on a Belgian VPN set to brussels (which is exactly in the center of the country) but to no avail, sadly.

[JenniferV]

Hello KazuyaYuza,

Thanks for the additional information. Could you try to connect the Chromecast in a mobile hotspot and check if the same issue persists?

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi KazuyaYuza,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Sorry for the late reaction. Haven't been using the chromecast the last few days.
I'm going to try that and report back asap.

[Jeran]

Hiya KazuyaYuza,

No problem at all, we'll keep the thread open for as long as you need.

Best regards,

Jeran

[JenniferV]

Hello there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. I'm always be here if you need more help.

Thanks for the help, Jeran.

Regards,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Sorry for the late reply, I wasn't at home the last few days (company outing), so I had no time to look into it.
I did use the chromecast yesterday (on the English language) and did not encounter any wrong language items. I'm going to check this evening. If it's still fine, I think we can assume it's (temporarily) solved.

[Jeran]

Hiya Kazuya Yuza,

No problem at all! I'll leave the thread open for a few days to give you some time to report back.

Best regards,

Jeran

[Jeran]

Hey there KazuyaYuza,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey KazuyaYuza,

Just checking up again. did you have any more questions that we can address? 

Thank you,
Jeran
 

[KazuyaYuza]

Hey Jeran and Jennifer,

Thanks for checking again and sorry for not reporting back. ( I don't use the chromecast/my TV that often)

I gave it another shot with the hotspot, but that didn't help, unfortunately. Nothing changes when I connect to it (i rebooted the chromecast through the settings menu as well).

As my phone number is dutch and I live in Belgium I couldn't do really extensive tests (as that's expensive), but I did a relative short one, but i saw no changes.

Still some things are English, some French and some (rather rarely) German.

Currently have the device language set to English (which explains why no dutch ones appear anymore). Which isn't ideal, but at least I now have 3 languages instead of 4 to deal with 😅

It remains annoying as you have to search for some movies in 3 languages to find it (one of which I barely speak [French])

If you have any other ideas, I'll happily test them. Otherwise I'll surrender to the fact I'll just have to get used to it.

Thanks 

[JenniferV]

Hello there,

No problem at all and thanks for checking that for us. Could you please try to do another factory reset on your Chromecast, then choose dutch this time and observe the behavior? Let me know if the issue persists.

Best,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Does the factory reset remove the apps and the settings connected to them?

[JenniferV]

Hi KazuyaYuza,

Yes, it will clear all the data and apps that you've installed in your Chromecast with Google TV. 

Thanks,

Jennifer

[KazuyaYuza]

In that case, I rather not factor reset again.
I had the Chromecast straight of the box, installed it and faced this issue directly. I highly doubt factory resetting will fix this issue and the hours of setting up the apps again isn't worth that low success rate. I'm sorry.

[JenniferV]

Hey there,

I understand. We'd like to check this further — could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[KazuyaYuza]

Hey Jennifer,

I have filled in the form and submit it.
Not fully sure what the form does, but I'm sure it has a purpose 🙂

[JenniferV]

Hi KazuyaYuza,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Jennifer

[KazuyaYuza]

Hey Jennifer,

Good to hear that you received it. I will keep an eye on my inbox.
What is the form for exactly? Does this form shift my conversation/issue to a technical department? Or what does it do exactly?

Thanks for all your help so far.

[JenniferV]

Hello there,

You're welcome! The form is used to generate a case number and this will be forwarded to our Senior support team to further assist you.

Best,

Jennifer

[KazuyaYuza]

Hey Jennifer,

I see. Thanks for clarification.

Have a great day! 🙂

[JenniferV]

Hey KazuyaYuza,

No biggie! Feel free to let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Thanks,

Jennifer