Chromecast stopped working

[Diesel522057]

Purchased two units 3 months ago. Yesterday one (den) stopped working, wont turn off/on, move buttons, volume nothing. Changed batteries, tried all suggested restarts, nothing. Moved the other working unit to this TV it works fine.

Went thru process w Nest advisor chat - no resolution.

Appears to have died. Will Google replace?

[Kimy]

Hi Diesel522057,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. When you say it stopped working, did you mean it doesn’t work at all? Like it doesn’t even power on anymore? Is the LED indicator not showing any light at all? Try to troubleshoot power-related issues, like switching to a different power source or cord. If it’s power, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.

Let us know. We look forward to your response.

Thanks,

Kimy