Chromecast ultra keeps disconnecting off Wi-Fi daily

[mznmatt]

I seem to do a daily unplug and replug of my Ultra

ive performed a factory reset 

router is 5 feet away 

love to hear some solutions as this is becoming a pain as it’s plugged in behind

thanks much !!

matt

[Jeran]

Hey there mznmatt,

I'm sorry to hear that the Chromecast keeps resetting on you, I know I'd be pretty annoyed about that as well! We can try a few things to see if they help resolve this issue. First, I would recommend that you follow the steps listed in this article. Let me know if you run into any issues or errors in the process.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hello there,

Thanks for the help here, Jeran.

mznmatt, how's it going? Have you tried to check the steps listed in the support website article provided by Jeran? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hi mznmatt,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[mznmatt]

Hello Jennifer 

yes .. tried all the recommendations mention.. no luck.. the device looses connectivity daily .. I think I should just replace it .. the other ultra in my bedroom has no issues .. that is why I think that this ultra is now defective. 

does google still sell the ultra or is there a newer model ?

thank you 

[JenniferV]

Hi mznmatt,

Thanks for getting back to us. Could you please try to swap the location of your Chromecast Ultra and check if the same issue will persist? If the Chromecast you're having an issue with is still disconnecting to the network, then it might be defective. I believe the Chromecast Ultra is no longer available in the Google Store, but you can purchase the Chromecast with Google TV. Check here.

Thanks,

Jennifer

[mznmatt]

Thanks.. good idea .. will try swapping 

mom out of the country for another week so will try on my return.. 

thanks again!

[JenniferV]

Hey there,

Sure — sounds like a plan! I'll wait for your update.

Regards,

Jennifer

[JenniferV]

Hello mznmatt,

It's us again. We don't want to be a nudge but we'd like to check if you were able to try the suggested step. We're always here for you.

Regards,

Jennifer

[mznmatt]

Hello and thanks for the follow up

I have swapped the 2 Ultras and so far they are holding but it’s only been 1 day .. I will report back in next 24 hours

thanks again 

[JenniferV]

Hi there,

Sure thing! We'll wait for your update — no rush.

Best,

Jennifer

[JenniferV]

Hi mznmatt,

We're checking back in — how is it going with your Chromecast Ultra? We're here if you still need help.

Thanks,

Jennifer

[mznmatt]

Thank you for the follow up Jennifer… I can confirm that I have had no failures since swapping the ultras between the two Samsung TVs… So I am unsure what the reason is on why it fails daily on a Samsung 85 inch 8K TV and it works fine on a 50”

so I guess we can say this has been repaired… Thank you for your recommendation swapping seem to have fixed the issue

thanks again 

matt

[JenniferV]

Hey there,

You're welcome and happy to hear that your Chromecast Ultra is up and running now. 

Since the issue is now resolved, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future. Have a good one!

Cheers,

Jennifer