Chromecast unable to play Amazon Prime

[Stewart38]

• Video does not appear from Prime on my android to the TV via Chromecast, it gives audio only.
• It does display the rating logo at the top of the screen and you can hear audio but no video. 
• All software is up to date so is this some kind of licence or compatability issue? 

[MickeyFan666]

I don't know. Maybe 

[JenniferV]

Hi folks,

Thanks for reaching out to the Google Nest Community! Let's dig deeper into this.

A few questions:

• How far is the Chromecast from the router?
• How far are you from the TV when you try to cast?
• Is the internet connection stable?
• Has there been any changes on the router settings?
• Are the devices connected to the same network?
• Is this only happening when casting videos from Amazon Prime?

Give these steps a try:

1. Check the proximity of the TV to the casting device (phone, tablet, or computer), and Wi-Fi router.
2. Reboot the Chromecast, casting device, and router.
3. Toggle Wi-Fi off/on in your casting device.
4. Turn off power saving mode if your mobile phone or laptop has a saving power setting.
5. Uninstall and reinstall the Amazon Prime app.
6. Perform a factory reset.

Note: If the issue is isolated when casting videos from Amazon Prime, please reach out to the app developer for further assistance.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Regards,

Jennifer

[JenniferV]

Hey folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer
 

[Jeran]

Hey there!

We haven't heard back from Stewart38, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran