Chromecast volume changes by itself, constantly

[skroon19]

While casting to my Chromecast (build in-to my Sony XH9505), the music constantly changes by itself. Up and down it goes!

When I close the app by swiping, the volume will stay put at the level it was when I swiped.

I screen-recorded it, see it for yourself in YouTube!

Spotify agents sent me here since some technical community people might know a way to fix it. I’ve tried all possible troubleshooting steps with them.

[JenniferV]

Hello skroon19,

Thanks for reaching out and thanks for being a step ahead of us. Have you tried to use another app aside from Spotify and check if the same issue persists? Please try to reboot your TV and test. Also, since this is a built-in Chromecast, please reach out to your TV manufacturer to perform a factory reset on your TV and ask for additional steps.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hey skroon19,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[skroon19]

Hey @JenniferV, thank you for your reply and sorry for my late response.

Other apps are working properly, except for Spotify. I have reinstalled my Sony TV and Spotify.

It looks like iOS/Spotify tries to tell the TV/chromecast to adapt its volume, but the TV always goes a tiny bit too high or too low to match perfectly what the app told it to do, resulting in a beautiful dance from your volume slider.

I think that I should wait until Apple or Google will bring out a new update which can resolve my issue. Until then, I think there’s nothing left to do or try, right?

[JenniferV]

Hello there,

No problem at all. If that's the case, you may also try to reach out to your TV manufacturer so they can further assist you. The firmware of your TV might need to be updated or you can ask them to assist you in resetting your TV and test.

Thanks,

Jennifer

[JenniferV]

Hi there,

I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hey skroon19,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer