Chromecast with Google TV 4k app installing pending

[Gunnard]

Hi, i have a new Chromecast With Google TV 4k, and can't install apps, when trying it shows pending... then after a long time a message that it can not be installed, I've tried to restart, restore to factory configuration, and nothing seems to work, please what chan I do.

[JenniferV]

Hello Gunnard,

Thanks for reaching out and for being a step ahead of us. Please reboot your Wi-Fi router and plug in the Chromecast with Google TV (4K) on a different HDMI port on your TV. You can also try to connect your Chromecast with Google TV (4K) to a mobile hotspot so we can isolate the issue.

Regards,

Jennifer

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Gunnard]

Hi, thank, the solution proposed did not work.

[JenniferV]

Hello Gunnard,

Yikes! We'd like to dig deeper into this. Could you fill out this form and let me know once you're done. 

Thanks for lending a hand here, Princess.

Regards,

Jennifer

[JenniferV]

Hi there,

It's me again. We haven't received your form — were you able to fill it out?

Thanks,

Jennifer

[Muddi]

Hey Gunnard,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi