Chromecast with Google TV distorted sound

[JK74]

Hi,

I have been using the device for about 6 months and it was perfectly OK. However about a week ago the sound started to distort and now it is not enjoyable at all.

The setup is the same as before, I am using the device attached to a 25W wall plug connected to a USB-c hub with a memory stick.

Restarting the device will only solve the problem temporarily as I have tried it a number of times with the same result of the issue coming back after a couple of minutes of normal working.

Also tried to disconnect the hub and power the device directly but it is the same.

Any suggestions please?

Thank you.

[JenniferV]

Hi JK74,

Thanks for posting and for being a step ahead of us. If restarting your Chromecast doesn't resolve the issue, please try to plug the Chromecast into a different HDMI port on your TV. Trying on a different TV screen (If possible) and resetting your Chromecast might also help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi JK74,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from JK74, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran