Chromecast with Google TV not connecting to Wi-Fi

[Sureshmani]

Hi all,

I recently purchased a Google Chromecast with Google TV. I am not able to connect my Wi-Fi to the device. Even though the Wi-Fi works well, it shows Wi-Fi not available. 

Please give me Soloutions for this. 

Suresh

[JenniferV]

Hi Sureshmani,

Thanks for reaching out. Let's check on this further.

Quick question: what's the LED light status in your Chromecast with Google TV? Please try the steps below:

1. Check if the Chromecast device is on the same Wi-Fi network as your phone or tablet.
2. Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
3. Connect other devices to the Wi-Fi network.
4. Connect to a Wi-Fi hotspot.
5. If you have a dual band router, check if you're connected to the correct network connection (2.4 GHz vs 5 GHz).
6. Check if the router has a hidden network name or SSID.
7. Force close the Google Home app.
8. Uninstall and reinstall the Google Home app.
9. Reboot the Chromecast with Google TV device.
10. Reboot the setup device (phone or tablet).
11. Reboot the router.
12. Use a different wireless device (phone or tablet) to set up the Chromecast device.
13. Factory reset your Chromecast with Google TV.

Let me know how it goes.

Thanks,

Jennifer

[Sureshmani]

Hi Jennifer , thanks for your message. 
The LED light is white. 

I have checked that the Chromecast device is on the same network. 
The chrome cast device is in the adjacent room to where the WIFi router is. Can that be an issue ?
The other devices connect to this WiFi , I am able to create hotspot. 
It has only 2.4 ghz. I have reset the chrome cast device twice. Once I set it up ,it connects. But if I switch off the power and connect it again , it refuses to get connected. 
I haven’t tried uninstalling Google home app. 

Thanks , let me know if something else comes up after reading my message. 

[JenniferV]

Hey there,

Thanks for getting back to us. Could you please confirm if you were able to connect your Chromecast when using a hotspot? Is the distance of the router and Chromecast beyond 15-20 feet? Please also try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[Sureshmani]

Hi Jennifer,

I was able to connect Chromecast to my Iphone hotspot. The distance is approximately 15 -16 feet from the router.

The other two I havent tried yet. I will update after trying it.

Thanks,

Suresh

[MaxiMC]

It looks like a defect was introduced in this latest firmware that prevents the device from connecting to 5GHz channels in the upper range (i.e. ch 100-165). Whereas if you can configure your router to a lower end 5GHz channel (i.e. 36-48), the Chromecast will connect.

[Sureshmani · Accepted solution]

Hi ,

The problem it seems is the distance from the router to the Chromecast , which was about 15 feet. I procured a Netgear Wifi extender and installed it nearer to Chromecast.

Now it is working properly. I am able to connect to the Chromecast.

Thanks for all the support.

Suresh

[Jeran]

Hey there Sureshmani,

I'm glad to hear you go the Chromecast working properly! In that case, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Sureshmani]

Hi Jeran ,

I don’t have any other questions for now. 

Thanks ,

Suresh

[JenniferV]

Hello Sureshmani,

Got it. Since the issue is now resolved and you don't have any additional questions and concerns, I'll go ahead and lock this thread. 

If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks for the help here, Jeran and MaxiMC.

Regards,

Jennifer