Connection problems ,Google assistant doesn't work

[Ghabcha]

Dears,

My device doesn't connect automatically to the internet unless I set the time manually.

I think that the Google TV Chromecast cannot reach the NTP server configured in the settings by default.

Is it possible to change the NTP server?

Moreover, the colored button of the remote control (Google assistant button) doesn't response unless the device is connected through VPN.

Does this mean that Chromecast is banned in Syria?

Thanks for response.

BR.

[JenniferV]

Hello Ghabcha,

Thanks for reaching out to the Chromecast Community forum!

The Chromecast devices don't support the use of VPN's. It is recommended to be connected to a home Wi-Fi network where the VPN setting is disabled in the Wi-Fi router. 

Also, Chromecast devices aren't officially supported in Syria so other features may or may not work.

Regards,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Ghabcha,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey there Ghabcha,

Do you have any more questions or need any additional help?

Thank you,
Jeran

[Azarco]

Hello Ghabcha,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex