Disconnected

[Bosslady81]

 My device is setup. Both my phone and chromecast are on the same wifi network, but I keep getting this error message on my Google Home App. When I go into the HDMI port to display on my TV, it shows the device displaying images on the TV…
This has been the issue from the start. 
The light on the device is white. 

PLEASE HELP 

[Bosslady81]

 

[Frank_99]

I have the same problem. I don't know what to do

[SucioT]

Have the same problem

[JenniferV]

Hey folks,

Thanks for reaching out and sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: How far is your Chromecast from the Wi-Fi router? Are there any changes to your Wi-Fi network? Do you have a dual band router?

Give these steps a try:

1. Reinstall the Google Home app.
2. Reboot your Chromecast, mobile phone, and Wi-Fi router.
3. Turn off mobile data on your phone. This is to make sure your phone will only connect to the Wi-Fi network.
4. If you have a dual band router(Wi-Fi router broadcast 2 networks with different names to indicate the 2.4 GHz and 5 GHz networks), make sure your phone is connected to the same network as your Chromecast.
5. Use a different mobile phone.
6. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer