Disney+ & Prime Video on Chromecast with G TV

[Martinez]

Cant play videos on Disney+ and PrimeVideo apps. Can cast the same from phone but not directly from app. Chromecast is up to date.

Tried following for both apps:

Logging out and back in

Clearing cache

Reinstalling apps

Restarting, resetting and bringing Chromecast to manufacturer settings

Restarting router

Changing HDMI port

Nothing helped

[Doc_Hazard]

Similar problem with Prive Video and Freevee apps.

I have a Google chromecast with Google TV unit for wifi to TV. Recently the Prime Video app stopped working, homepage loads very slowly, but no program will load, ever. Other streaming services work fine. Model GZRNL Android TV OS Version 10, patch level, May 1, 2022, Kernel version 4.9.180.

I've reset the device, done factory reset and reinstall, uninstalled the Prime app, and reinstalled from the Google Playstore. Nothing has helped. Again, other streaming services work fine. I note that Amazon announced a new app version in August. Even though it is on Google Playstore, apparently it does not work with Google hardware. How do I get an old app version? Any other suggestions??

[JenniferV]

Hey folks,

Thanks for reaching out and for being a step ahead of us. Could you please try to plug in the Chromecast with Google TV (4K) to a different TV, if one is available? Also, if the issue is isolated when using these specific apps, I'd suggest you reach out to the app developer for additional help and let us know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. How's it going? Still need help?

Regards,

Jennifer

[Jeran]

Hey Martinez,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Martinez]

Hi,

Thanks for coming back, oddly it works on 2k hp monitor but when connected back to 4k jvc TV issue reoccurred.

Any advise?

[JenniferV]

Hi Martinez,

Thanks for getting back to us with an update. Please try the additional steps below:

• Shut down the TV completely (power off and disconnect the power cord from the wall outlet).
• Leave the TV off for 2 minutes. Disconnect all other devices that are connected to any of the HDMI ports on TV.
• Press and hold the power button of the TV for 10-20 seconds.
• Reconnect the power source to the Chromecast device but do not plug the Chromecast with Google TV (4K) into the TV HDMI port.
• Plug your Chromecast with Google TV (4K)'s power cord/power adapter directly into the wall outlet.
• Wait 30 seconds. Plug the Chromecast with Google TV (4K) into an HDMI port on the TV. Select the HDMI port that doesn't have the label HDMI-DVI.
• Change the TV to the same HDMI input as the Chromecast with Google TV (4K).
• Perform another factory reset and proceed with setup.

If the issue persists, you may try to reach out with JVC for additional help.

Thanks,

Jennifer

[Azarco]

Hey there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Best,

Alex

[Martinez]

Didnt help Im afraid, and dont have another 4k display at home to test. Will test over the weekend somewhere else. Thank you

[Jeran]

Hey there Martinez,

I'm just checking up again, were you able to test that Chromecast on another display this last weekend?

Thank you,
Jeran

[Jeran]

Hey there Martinez,

Do you have any more questions or need any additional help?

Thank you,
Jeran

[Martinez]

Hi,

Thanks for coming back.

Everything just came back to normal.

No actions taken, must be one of those mysteries of the code 😉

[JenniferV]

Hi Martinez,

Awesome! Glad to hear that everything is up and running now. Let us know if you still have other questions and concerns otherwise, we'll be locking this thread after 24 hours.

Thanks for lending a hand here, Alex and Jeran.

Best,

Jennifer