Factory reset fails chromecast google tv

[danthemanodean]

• My Chromecast looks to be completely stuck. I cannot do a factory reset. All I get is a G on the screen.

Loops like I'm not the only one.

It's just over a year old.

[caitlinrapira]

mines currently doing similar. i reset it yesterday and it worked then today it says it’s not connected to wifi but i reset the whole thing yesterday. 

[Jeran]

Hey there caitlinrapira,

I'm just checking up on you as well; did you have a chance to fill out the form that I provided?

Best regards,
Jeran

[Jeran]

Hey there,

I apologize for the late response, thank you for being patient! Were you able to fix that G screen issue? If not, I'd be happy to help you out. If you've already attempted to do a factory reset, but you're still stuck on that screen, I'd encourage you to speak with Chromecast Support. To have them reach out to you, go ahead and fill out this form, then let me know when you have done so.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there danthemanodean,

Have you had a chance to fill out that form, or do you have any more questions or need any additional help?

Thank you,
Jeran

[Jeran]

Hey there,

Does anyone have any more questions that I can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran