Goggle remote can't find device

[Xevious1]

I've installed the remote to control the Chromecast, but the search function to add device can't find the Chromecast.  Any suggestions on how to fix?  The physical remote is having navigation issues and need this as a replacement.

[JenniferV]

Hi Xevious1,

Thanks for reaching out. To clarify, are you trying to set up your Chromecast with Google TV and Voice Remote? Are you getting a message in the Google Home app that it can't find the Chromecast during setup? When you say there is a navigation issue in the remote, does that mean the buttons are not working?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hi there,

I wanted to check back in to see if you still need help with this? Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi Xevious1,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from Xevious1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran