01-12-2023 11:56 AM
My device is stuck on the G logo, I have tried factory reset but not work.
I have already tried to change the tv.
01-13-2023 06:21 AM
Does anybody knows if this issue is related with the Android 12 update?
01-18-2023 12:35 PM
Hey there EduardoPaoletta,
I'm really sorry to hear that your Chromecast is stuck on the G screen! In this case, you may need to look into getting it replaced. Would you be able to fill out this form so that Chromecast Support can reach out to you via email? Let me know when you do so.
I look forward to your response, and if you have any other questions or concerns for me, please let me know.
Best regards,
Jeran
01-19-2023 04:56 AM
Is this issue related to the Android 12 update?
Is this a hardware problem?
01-23-2023 10:01 AM
Hey there EduardoPaoletta,
I'm not too sure why this issue has been occurring sadly. I have been seeing it pop up again pretty recently, as this has been a problem in the past. Chromecast Support should have more tools to access your device logs to see what kind of errors your device is running into.
Best regards,
Jeran
01-26-2023 10:09 AM
Hey there EduardoPaoletta,
I'm just checking up; were you able to fill out that form I provided?
Thank you,
Jeran
01-31-2023 01:41 PM
Hey EduardoPaoletta,
Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran