Google Home app can’t see my Chromecast even after a reset

[SushilaaminFL]

I have tried performing a factory reset on my Comcast. After doing this the Google Home app still does not recognize the device. I recently moved and I’m trying to set this up on a new Netwerk. Prior to my move Chromecast is working just fine on my old not work. I am not sure how to get the home app to recognize my Chromecast so I can set it up with my new network information.

[JenniferV]

Hi SushilaaminFL,

Thanks for reaching out. What's the LED status on your Chromecast? Please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

How's it going? Did you manage to get your device working?

Regards,

Jennifer

[JenniferV]

Hey SushilaaminFL,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer