Google Home can't sign in on chromecast

[Clau_xoxo]

Hi,

I have a chromecast with google tv and i followed the steps on Google Home to install it, but when i come to the step where i must sign in on chromecast i get the message that i can't sign in.

Can somebody help me please? 

[JenniferV]

Hello Clau_xoxo,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast with Google TV. Let's sort this out.

A few questions: what type of Chromecast with Google TV do you have, is it the 4K or HD? Are you using a personal Gmail account or a Workspace account? What's the make and model of the device you're using to set up your Chromecast with Google TV? Have you tried setting it up using the Chromecast Voice Remote?

I'll look forward to your response.

Best,

Jennifer

[FRge]

I have the same issue.  I am trying to connect with a Philip Model 32PFS6402/12. It's the Chromecast HD with Google TV.

[JenniferV]

Hey FRge,

I'm sorry to hear that you're also experiencing the same issue. Could you please provide the other information asked above so we can further assist you? 

Thanks,

Jennifer

[FRge]

Hi Jennifer,
I tried to set up through my Samsung Galaxy S21 Ultra and my Mini iPad 5. It's a personal gmail account. 
I have no issues with an older model of Chromecast.
Thanks

[JenniferV]

Hi folks,

Thanks for getting back to us. Could you please try to use a different Google Account and check if you'll be able to proceed with signing into your account and complete the setup?

Regards,

Jennifer

[Clau_xoxo]

Hi, I already tried a different google account, but it doesn't work.

Maybe because my phone runs on android os 13 and the chromecast runs on firmware 12? 

Could that be the problem?

[FRge]

Hi Jennifer,
I tried a different private gmail account and it did not work. When I wanted to add a new device and clicked on the Chromecast, nothing happened. 

[JenniferV]

Hello there,

We'd like to take a deeper look into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[FRge]

Thank you, Jennifer. 
I sent the Chromecast google tv back to the webshop where I ordered it. 
Thank you for your efforts.

[JenniferV]

Hi there,

FRge, understood and thanks for letting me know. Give us a shout if you need help in the future, you know where to find us!

Clau_xoxo, we got your form — thanks for filling it out! Keep an eye on your inbox as one of our support representatives will reach out to you anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Jennifer

[Clau_xoxo]

Hi,

I have a Google Chromecast HD, I have a personal Google account, I tried to set up the Chromecast with a Samsung Galaxy A52s and I have tried to set up the Chromecast with voice remote.