Google Remote is dead?

[Dean29]

My Google Remote(the oval voice recognizing one) appears to be kapoot. I've tried new batteries. Tried holding the home button and re-installing batteries etc...and nothing is happenening. No lights or anything. I've had it for less than a year.

Is it broke. Can I get it replaced? Would the people at Best Buy know anything?

Help me people....you're my only hope.

  p.s. or do I just go buy a new system.

[JenniferV]

Hi Dean29,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote.

You could try to reach out to Best Buy to check if they can still replace your device or you may fill out this form so we can further assist you in our end. 

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. Were you able to fill out the form? Still need help?

Thanks,

Jennifer

[JenniferV]

Hello Dean29,

We haven't received your form, were you able to fill it out? 

Thanks,

Jennifer

[JenniferV]

Hi there,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer