Google TV with Chromecast can't connect to Bauhn ATV60UHD-0918

[awmitchell]

Hi,

Just tried upgrading from a Chromecast Ultra to Google TV 4K - was looking forward to the single remote. The TV manufacturer is not listed as a supported manufactturer but there's LOTs of others there. Our TV is model ATV60UHD-0918. Can anyone recommend what manufacturer we should try?

Thanks,
Andrew.

[RXShorty]

Hi @awmitchell 

The Chromecast makes use of the CEC protocol.
When I looked up your TV's manual it shows it has CEC.

Please try enabling CEC on your TV on the Chromecast HDMI port. 😊

[awmitchell]

Thanks @RXShorty, we've already got that set up. The only thing that's not working is the volume buttons and I was *really* hoping to just be able to use the google tv remote. Sorry for neglecting to mention CEC when I posted. Thank you so much for going to the effort of looking up our TV manual and finding something that was so helpful - it's grreat to be reminded once again of the kindness of strangers on the internet!

[RXShorty]

Thank you for the kind reply @awmitchell ☺️

The only thing I can think off is trying the setup again. https://support.google.com/chromecast/answer/10094150?hl=en#remote-button-setup

If that doesn't work I am afraid it is not going to work. 🙄

[JenniferV]

Hi there,

As always, thanks for the help, RXShorty.

awmitchell, I'm afraid we don't have a list of brands to recommend that you can use in replace of your TV brand to set up the Voice Remote buttons. However, you may try to choose a different brand from the list, which in your view has the same country of manufacture as the TV. You may also search for TV remote codes online and see if any other brand matches the same code as Bauhn, and select that other brand instead. But, please take note that this step may or may not work.

Thanks,

Jennifer

[JenniferV]

Hey awmitchell,

I want to check if you still have other questions and concerns. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hello there,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[awmitchell]

Feel free to lock it. I accept that I'm not going to get it working unless Google adds my TV brand & model.

[JenniferV]

Hi awmitchell,

We hear you — we're always looking for ways to improve our products and its features and we'll take this as feedback. You can also send feedback about this via Google TV. Here's how.

Also, since you don't have any more questions and concerns, I'll go ahead and lock this thread now. Feel free to create a new one if you need help in the future.

Best,

Jennifer